The Challenge

Upon her appointment at PCA, Weinhann was immediately confronted with up to 75 vacancies in critical investigator roles. The challenges of these positions, including their demanding nature and emotionally taxing responsibility of investigating elder abuse, made traditional recruitment strategies insufficient.

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The Ask

Recognizing the need for a specialized approach, Weinhann, leveraging her previous positive experiences with our firm, enlisted Xelerate as PCA’s outsourced recruiting partner. Xelerate was tasked with not only filling the current vacancies but also ensuring the recruitment of high-quality candidates capable of enduring the rigorous demands of their roles

The Xelerate Solution

  • Xelerate’s strategy centered around four key components:
    Data-Driven Decisions: Keeping data front and center, Xelerate was able to consistently keep PCA abreast of progress on the metrics that mattered, in a clear when necessary, and scale of previous approaches in real-time precision. The elimination of guesswork enabled more effective recruitment decision-making.
  • Enhanced Communication: Recognizing the importance of clear and continuous communication, Xelerate maintained open lines with PCA, ensuring that all recruitment efforts remained transparent and responsive to evolving needs.
  • Quality Candidate Sourcing: Xelerate leveraged its deep understanding of the healthcare and social services workforce markets to ensure candidates were not only qualified but also possessed the resilience and empathy needed to thrive in the role.
  • Industry-Specific Knowledge: Leveraging extensive knowledge about the healthcare industry, Xelerate targeted recruitment efforts to find candidates who were likely to be a good fit for the demanding but essential nature of elder care.

The strategic partnership between PCA and Xelerate has not only addressed immediate staffing challenges but also laid the groundwork for sustained success. Through innovative recruitment strategies and in-depth understanding of PCA’s mission and challenges, Xelerate’s efforts have been instrumental in ensuring that PCA can continue to protect and serve Philadelphia’s elderly population effectively.

Results

  • Reduction in Vacancies: Vacancies for investigator roles at PCA decreased dramatically from 75 to 10, a 87% reduction in just 6 months.
  • High Conversion Rate: At one point, of 10 candidates sourced by Xelerate, 9 were interviewed, and 7 were successfully hired, demonstrating the high quality of candidates delivered.
  • Long-Term Satisfaction: Through methods such as the introduction of a 45-day onboarding review process to maximize the adjustment and transition needs for the long-term operation of PCA’s operations, staff turnover was minimized.